Patient Reviews
"We started with a phase 1 treatment for my 9 year old son a year ago and we have had a wonderful experience, from scheduling to the assistants who are so kind and caring. The movement of his anterior cross bite has been wildly successful and we have not had a single unexpected "surprise", financially or otherwise."
"This five star review is for the support staff that went above and beyond for us at our past two visits. Summer, Cary , and Tina were friendly, accommodating, and helped us move quickly through those visits. They have provided a consistent positive experience especially during the past turnover with doctors and we appreciate their care so much!"
"Amazing people, timely appointments and perfect care!"
"Amazing orthodontic they really care for there patients good attitudes love it"
"We love it there! The staff does an amazing job with my kids, they are fun, and still very professional. We would highly recommend Duthie to anyone."
"Very friendly and efficient staff. Dr Young answered all of my questions and recommended options that would best fit what I want for an end result."
"Duthie orthodontics first makes you feel welcomed, and then you get to experience their expertise. Everyone I've met in this practice makes me feel well taken care of. I highly recommend if you're looking for an orthodontics to go to Duthie. The new ownership will not disappoint you, you will be impressed."
"Dr. Duthie and his staff are so friendly! 10 out of 10 recommend!!!!"
"Wonderful experience for getting work done on a young patient. From Tina in billing to the front desk to the actual procedure, everyone was accommodating and professional."
"Very friendly and knowledgeable"
"I have had two of my kids in for treatment. The staff is great! Dr Duthie is amazing! We always see Erika and she is very good at her job! Even with my son not following his treatment plan everyone is great with him!!!"
"I was a new patient requiring emergency assistance with a broken permanent retainer. Duthie orthodontics called me back when they had availability and took me when no one else in a 40 mile radius would. Dr. Duthie had a lovely bedside manner and was prompt in tending to me. The work was phenomenal and this was the best orthodontic experience I've ever had. I almost wish I had lived here while I did invisalign so that Dr. Duthie could've been my ortho!"
"I absolutely enjoy this office. The atmosphere and energy at the office is amazing. The staff are warm and welcoming as well as the providers."
"Came in to have a permanent retainer fixed and to get impressions for a retainer of my upper teeth. They were able to squeeze me in and make it all happen within an hour. Everyone at the office, from doctor to tech to secretary was incredibly lovely and extremely attentive. Very, very happy with the service. Would definitely recommend!"
"Laurie is absolutely wonderful. She did an incredible job putting my son at ease during his appointment — he described her as “funny and cool” :)Edited to add -- we have continued to have absolutely stellar experiences with this office and with Laurie especially. She's incredibly patient with nervous kids and helps them find their bravery for new experiences."
"Our family is pleased with the excellent care experience that Duthie Orthodontics has provided to both our children. Not only are you greeted with hospitality when you arrive and leave the office, but also, the staff and doctor treat the children and their families with care and compassion. Thank you for making our son to feel comfortable during his recent procedure and to Dr. Duthie, for reassuring us that you are here if we need you even during after hours."
"They are so friendly and knowledgeable. Highly recommended using them!"
"Outstanding service!!The staff is amazing, the doctors are very professional and patient. My daughter is always happy to go see them. We are lucky to be part of Duthie Orthopedics family.Thank you Duthie Orthopedics team."
"Thank you Duthie Orthodontics for taking care of our boys! And for the friendly environment when visiting! Yay!"
"Our experience with Dr. Duthie has been fantastic. Dr. Duthie is not only a knowledgeable, skilled, expert orthodontist, but he is also a kind, welcoming doctor who is able to relate to his teenage (and younger and older) patients. My son actually liked going to all the appointments just to get to talk with Dr. Duthie. My son's teeth aligned exactly as explained by Dr. Duthie before he applied the braces. We are beyond happy with the result. We also are so thankful for Dr. Duthie's amazing office. The entire team there is so supportive, welcoming, attentive and friendly. We always got an immediate call back when we called with a "broken bracket" emergency and Carrie always found a way to fit us in. The entire team at Duthie Orthodontics is professional, friendly, caring and welcoming. The entire experience was just excellent, Dr. Duthie and his team always exceeding our expectations. Wearing braces can be tough for teens (for anyone), but thanks to Dr. Duthie and his team, we sailed through this experience and are so thankful for Duthie Orthodontics."
"Very friendly folks, Payments are breeze, If you opt for treatment… I'm going to do Invisalign."
"Laurie was kind, efficient, and listened to my needs."
"I had to spend time out of school, but man, it was sooo worth it. I had no idea my teeth were messed up badly until I came here. The service is wonderful, the wait takes very little time, and I learned so much about my oral health. I am now aware of what different medical terms there were to describe teeth, but now I know because of this place/these workers!!! I came here with my sisters, I had a great time joking around with our jacked-teeth with the staff— we had a blast! I cannot wait to come back, 10/10 experience."
"I’ve been to many Orthodontist’s offices in my life, and I’m happy to say that this is the best and most reliable place to get your teeth fixed up! Not only are the staff some of the nicest people to ever live, but the waiting time for appointments are so short compared to any other place in Upstate New York— let alone anywhere else! I highly recommend coming here if you want the greatest possible experience for making sure that your oral health is all fine and dandy!"
"I brought my three children in who greatly need braces. I explained that our family finances were tricky and I wasn’t sure if this would be a possibility. They carefully reviewed all of our options and came up with something we could work with!! It felt like a miracle!"
"Dr. Duthie & the staff at Duthie Orthodontics are absolutely wonderful! They go out of their way to make you feel welcome & at home in their office, and the work they do is second to none. (Big shout-outs to the front desk staff & the hygienists, who are all amazing!)"
"Laurie did my braces and she killed it ! The people here are extremely nice and so so easy to talk to"
"everyone who greeted me was super warm and the office is sunny and decorated nicely. John is honest and patient with questions. Tina did a great job creating retainers for me - had my retainers ready same day she took the molds which saved me a drive. prices and timing for treatment is better than other consultations i received. :)"
"Tina and Laurie were great!"
"Tina and Laurie were awesome"
"Dr. Duthie is fantastic! I see Dulcie and Laurie as his assistants and they're both amazing. I love the pleasant atmosphere and how we can be excited together about all the changes happening with my teeth! Highly recommend to anyone and everyone!!"
"Duthie treated my son for Invisaligns. The experience was wonderful! Laurie and Dr. Berry explained everything in detail and made sure that our son was comfortable and relaxed about the entire process. Highly recommend!!"
"I want to say thank you for the wonderful job you did on my granddaughter Grace's smile. Her teeth look absolutely beautiful!!! Thank you so much. I would highly recommend your office for anyone who is in need braces.Thanks again!!!Lisa DeBois"
"Shout out to Laurie Denmark at Duthie Orthodontics for always being amazing and being one of the best !!"
"Laurie is a wonderful hygienist. She not only is professional and knowledgeable, she is a ball of energy, very positive and an upbeat person who makes you laugh, feel comfortable and makes every visit a great experience."
"I have been coming here for 3 1/2 years because of my impacted canine teeth. Dr. Duthie has always been very attentive and friendly, even though my teeth have proved to be stubborn and are taking longer than anticipated to move into place. Carrie is always helpful with managing schedule changes, and Laurie and all the other nurses do a great job."
"Dr. Duthie, Dr. Barry, Laurie, and the entire staff provide exceptional care; I couldn’t recommend a better provider."
"Laurie and Dr. Berry were so nice to deal with during my visit today. Both with nice greetings and smiles. Happy to have them on my team."
"Laurie was great with my daughter! Wonderful experience!"
"I highly recommend Duthie Orthodontics. Everyone is so friendly and nice. Dr. Duthie took the time to get to know my daughter and answer all our questions. Laurie was wonderful. My daughter says, “Laurie, for the win!”"
"Very friendly staff, clean facility, would recommend this place if for your looking at getting braces .. they walk you through the entire process of getting them."
"My daughter's permanent retainer was broken. When I called, she was put on schedule within the same week. Everyone was super nice and friendly there. They always smile when we face them. Dr. Duthie was very genuine, patient, and provided professional help. She was given a new retainer right after fitting. My daughter said she likes them and their service. She will definitely visit them again if needed."
"Laurie is such a sweetheart every time I see her. I have never liked the process of getting impressions done but she somehow makes it so easy! I always get so excited when I see she’s the one that will be helping me :)"
"Great experience, Great people <3"
"I had to get my top retainer remade. I never went to Duthie and never heard about them. They were able to get me an appointment within the week. They were super nice and extremely friendly. The doctor was very personal and extremely generous. He ended up making me a top and bottom retainer on the house, I was in shock because no one has ever done that for me. Thank you again! Overall, the office is extremely clean and aesthetically pleasing. I would recommend to anyone and everyone."
"Both of my kids have had their teeth fixed with Dr. Duthie. One had Invisalign, the other braces. We even moved away from the one office, but could still be seen easily at the other office. The staff was always great and very professional. Overall a great experience."
"Both of my girls have been going here. It is amazing here and everyone is so friendly and both of my girls teeth now look amazing."
"We had a great experience with Laurie! She was so kind and friendly, and helped put Savannah at ease during her first Invisalign appointment!"
"Thanks to Laurie, Carrie & Dr Duthie, we have had a great experience at this office with our kids and highly recommend it if you need personalized orthodontic care!"
"Laurie put my braces in and did a great job! She is very nice and kept the conversation going."
"Taken on time to appointmentText reminders and making appointments via text is goodFriendly staff all aroundDuthie gets it done."
"I adore Dr. Duthie! He was recommended by both adult and adolescent friends/former patients and they were so right - he is warm, caring, knowledgable, and generous. Visits are always pleasant and his staff are just as nice. I would recommend Duthie Orthodontics without reservation!"
"Such an amazing staff. Always so cheerful. I love my new smile!!"
"Absolutely fabulous, so recommend the team is amazing!!"
"I’m new to the area and nowhere accepted my insurance! I was expecting a huge bill to pay out of pocket to get my braces removed and be fitted for a retainer. Dr. Duthie was genuine and a gods gift when i needed him he was willing to finish my treatment at no cost to me! All of the staff was unbelievably kind and i couldn’t have asked for better service! I 100% recommend these amazing people to anyone looking for an orthodontist! Thank you Dr. Duthie and all of the staff!"
"Dr Duthie is exceptional. The only negative thing I will say is that we moved out of state and are not able to take our son to him for orthodontic work- it will be very hard to find a replacement that comes close to what I consider to be a perfect combination of competence and professionalism, and connecting to the patient at hand! He is not pushy at all but gives his honest opinion and assessment of the situation. He will see you every six months for no charge until when/if you make a commitment for treatment. Hands down 5 stars."
"The best experience with a healthcare professional I've ever had, by far. My old permanent retainer broke so I stopped in to see what could be done and they completely exceeded my expectations. John was friendly, understanding, generous and caring. It made my day."
"Several reasons why I would say this is BEST orthodontist in town. 100% satisfaction with Duthie Orthodontist. Highly recommended for students (especially my fellow Cornellians) from the area to choose this orthodontist! The team and Dr. Duthie are beyond AMAZING!❤️Instead of choosing a closer orthodontist near Cornell University, I am totally willing to drive longer from Cornell to Duthie Orthodontist because of my amazing experience with the team. 🦷☺️First, I feel like I’m being treated with respect, kindness, and more than just a patient. The doctor and the staff are truly empathetic listeners, and they think about my well-being & truly listen to my need. They tried to get to know me — what I study at Cornell, where I am from, and how long I have had metal braces before, etc.Second, I can feel their honesty and professionalism, and again they are really good listeners and made me feel welcome & respected. Let’s be honest, some orthodontists out there just wanna get your money and don’t *actually* listen to our needs💰. Duthie Orthodontist is different because they care about their patients and the individuals who walk into their office (at least this is what I’ve experienced in Ithaca). Thumbs up for Dr. Duthie and his friendly team!"
"I went here to get a permanent retainer removed! The orthodontist is the most humble doctor I’ve ever met!"
"Dr. Duthie is an orthodontist rock star! Not only can he straighten your teeth with care and professionalism, if your car battery dies, he can jump start your car in the rain!! Thank you to the whole office, from reception to assistants to billing."
"I’m doing Invisalign here. It’s a great experience overall. Unlike what some reviews say, they are quite accessible by phone/text. The front desk lady Carrie is very kind and helpful"
"Wonderful experience the doctor is very nice as well as all of the staff, they are very professional and kind. Ruthie's orthodontics is by far the best orthodontist I have ever been to."
"We had a wonderful experience! Dr Duthie is knowledgeable, and patient with kids. Staff is friendly and efficient. I would definitely recommend this practice to anyone."
"Lovely office and staff and great experience with Dr. Duthie. He knows his stuff. If you want an orthodontist who doesn't not try to inspire panic or over-treat your child, this is your place. Evidence-based care at its finest."
"Thank you all for looking out for the patients' best interest. I managed to schedule a quick visit to fix an unglued retainer. Duthie happened to have an appointment due to a prior cancellation, so I was fortunate to get in and out quickly."
"Dr. Duthie is handsome, (just sayin'), personable, knowledgeable and professional. and the staff is equally pleasant and competent. Really cannot recommend them enough!"
"I had permanent retainers put in when I got my braces off back in 2003 from another ortho when I lived in Jersey. About 1.5 years ago I went to Dr. Duthie because both were starting to come loose. I had such great customer service from the staff & Dr. Duthie, & he was extremely generous. He did a temporary fix for me. Today I went back to him because my upper retainer broke & he removed it & made me a new retainer. Again, he was extremely generous. I will definitely go back to him when my bottom retainer goes. I will also refer him to everyone I know. I cannot believe anyone would give him or his practice a negative review. I had a wonderful experience & he is a man of great generosity & kindness. He is not out to make a buck & is more than willing to work with his clients, especially those who do not have insurance & cannot afford the costs of services. I highly recommend Dr. Duthie to anyone. I also have a friend who’s daughter went to him, & again she says the same about him."
"Great customer service. They offer payment plans after your deposit and the Doc is great."
"Dr. Duthie and staff are awesome!!!"
"They are so friendly and treat you like family."
"The best service ever. I never had this kind of experience before. I cannot thank all people helping me enough."
"Today I had a patient with a TMJ problem with her jaw "locked" slightly open. I was unable to manipulate the jaw back into position (in some cases gentle manipulation down, back and upward can be successful). The treatment for such a problem is anti-inflammatory medication like advil or aleve, hot compresses, and sometimes muscle relaxants. Needless to say, liquid diet. But I did not have the experience to know how long it would take for the situation to resolve. I suggested they call Dr Duthie. He was so kind and helpful. He had a video that explained what had happened in the joint and reassured the patient that it would just take some time. Also added that cold compresses help too. I knew the patient needed reassurance from the right specialist, and Dr Duthie was Perfect! Thank you Dr. Duthie for seeing this patient right away and with your knowledge and caring, being able to truly be a healer!"
"Dr. Duthie, Michelle, and the whole staff at Duthie Orthondontics are absolutely amazing people. Dr. Duthie has been a wonderful orthodontist to me during my time at Cornell. I would strongly recommend Dr. Duthie to any college student in the area who needs orthodontic work done while at school. The office is such a great place and everyone who works there is kind and genuinely cares about the patients. Thank you so much to everyone at Duthie Orthodontics!!!"
"I am new to Ithaca and was looking for an Orthodontist to help me replace a lower invisalign retainer, as my dog decided to eat mine (what an embassinging reason especially being a teacher). I highly recommend Dr. Duthie and his staff. I found Dr. Duthie from a google search; radiating positive reviews popped up.From my first call to set up an appointment, to my first visit, service was outstanding. The receptionist made my appointment and explained I can save myself time by filling out my patient history prior to my visit online, I took advantage of this and it was painless and easy. The receptionists directions were excellent the building was easy to find and absolutely stunning (feels like a spa). The entire staff provides service with a smile. Beverages and magazines await your arrival in the most comfortable waiting room. Michelle helped me and was delightful. Dr. Duthie was warm, caring professional and extremely knowledgable. I felt valued as he gave me his time freely with a smile. I did not feel rushed as sometimes Doctors can make us feel. His warmth as a person comes through. He even shared some recommendation for dentists. My experience makes me wish he had been my orthodontist from the beginning of my treatments. Thanks Dr. Duthie"
"Dr. Duthie is the BEST orthodontist in CNY. He was so willing to work with me and was always super kind and friendly. Because he is amazing his staff is also always in a great mood. Professional, upscale, and always smiling! My #1 recommendation to anyone looking to get orthodontic work."
